Ordering Information Catalog please! Our extensive website is our catalog. As you can see from browsing our shop, our products are fully represented, pictured and described, just like in a print catalog. Having our catalog online allows us to keep the site updated almost to the minute with our latest products and updates. Where are you located? Our boutique is online exclusively. Our mailing address is: Once Upon a Time..., 897 Mendolia Way, Central Point, OR, 97502 What do you have in stock and ready to ship? Our products come from many artisans all over the world. Many of our special order products are made when the order is placed. However most of our items are in-stock and ready to ship. Our items that require extra shipping time are indicated with our diamond symbol. Can we pay by credit card? Absolutely! Paypal excepts both MasterCard and Visa. Can I pay by check? Of course! A check, money order or bank draft in U.S. dollars in a U.S. bank is always acceptable. Print the complete Paypal order form, sign and date it and mail in with your payment to the address on the form. Please allow at least an additional 2 weeks shipping time for this payment method. We will confirm your order has been received by email and again when the order is shipped to you. Can I have my items gift wrapped? Gift wrap is available for many of the items featured in our e-store. Packages are attractively wrapped in pretty paper with a satin ribbon for $4 per item. Just choose "Yes" in the Gift Wrap box in your shopping bag. How do I place an order online? When your shopping bag is filled with all the items you want to purchase, click ""Place Online Order"". From there, you will be guided through a checkout process that is safe, secure, and easy! If you register your e-mail address for order confirmation, please be careful to type it correctly. There should be no spaces in the e-mail address. If you are an AOL user, your e-mail address must include ""@aol.com"", not just your user name. What are your shipping options and prices? Total Merchandise......Please add:  up to $15.00..............$4.95 $15.01 - $25.00..........$5.95 $25.01 - $35.00..........$6.95  $35.01 - $45.00..........$7.95  $45.01 - $60.00..........$8.95 $60.01 - $75.00..........$9.95 $75.01 - $85.00.........$10.95 $85.01 - $95.00.........$11.95  $95.01 & up .............$12.95     How can we contact you? We are only an email away. This is often the quickest and most convenient method. Email to: customerservice@princessparty.com . If you would prefer to speak with a Customer Service Representative directly, we can be reached at: (541) 665-2808 Monday - Friday 9 am - 6 pm. PST. **Note: All cancelled, refused or "Returned for refund" items are subject to a 10% re-stocking fee upon the cost of the item (s). Sizing - A general rul of thumb is to order age-to-size. For example a 3 year old = size 3/4. Returns -   We expect that you will be fully satisfied with your order. However, if for some reason you are not happy with your purchase, Once Upon a Time will accept returns, under our satisfaction guarantee. Customers must notify us and ship the product back, in good condition, within10 days of receipt. We will refund your order minus a 10% restocking fee. Shipping & handling are not refundable. Special orders and custom work are not returnable. All returns, for exchange, credit or refunds must be within 10 days of receipt and include proof of purchase. Send returns and exchanges to: Once Upon a Time... Returns and Exchanges 897 Mendolia Way Central Point, OR 97502 To prepare your return: *Please use the original packaging or a strong corugated carton, including the packing slip in the box. . *Pack and tape your package securely. *Affix the return shipping label. *For tracking purposes, it is important that you ship your package via United Parcel Service (UPS) or insured Parcel Post. (Sorry, we can not accept C.O.D.’s) .